While researching adjustable beds on the Internet, I came across a glowing recommendation for an Axel Bloom bed. When I discovered there was only one showroom 3000 miles away, I was understandably leery. I felt I would not be able to buy a bed without trying it out! But one call to Yong Lee put those qualms aside. Yong took the time to answer a myriad of questions. He followed up with photographs of the various beds in the showroom, as well as a lengthy conversation with my husband. Throughout our interactions, he was the consummate professional. Generous with his time, even on an early Sunday morning, he explained the various features so well that we felt comfortable making the decision, sight unseen, to purchase a king size Austroflex system comprised of 2 twin Xl units complete with mattresses.
Yong is very detail oriented and made us feel completely at ease. Not only was he interested in helping us find the right bed, he regaled us with funny and interesting anecdotes that still make me smile as I type this. Our relationship has only blossomed since then. At every stage Yong kept us apprised. He emailed the tracking number with the shipping information to the upholstery shop tasked with building our custom bed, and he included detailed installation instructions for the shop as well. The upholsterer was duly impressed. Yong made the process so incredibly easy.
Too often, once the sale is done, we never hear from companies again. Not Yong. He made sure the upholsterer did not have any follow up questions and insisted we call him once the bed was delivered.
We are now the happy recipients of an Axel Bloom system that has far exceeded our expectations.
We have just spent the first few days using our new king Austroflex adjustable bed, and we are happy campers. We love to read in bed and the adjustments we can bring about with the handy remotes make reading comfortable, relaxing, and pleasurable again. Within just a few days, both of us feel far more refreshed in the morning and the aches and pains that have plagued us for a few years are magically disappearing.
Thank you, Yong, for your all your time and good care. We hope to meet you in person if your travels ever bring you our way.
All the best,
Caroline and George