Dear Yong and Bonnie,
Finally got my bed assembled! Thank you very much for all the help you have given me. I unpacked everything, except the mattress, last night. This morning, Heath and Zach, unpacked the mattress and assembled the bed. Heath and Zach do maintenance for this building, but the tenants here also hire them to do work for their units. During the assembly process, both of them were very impressed with customer service provided by Yong, the material and the craftsmanship of the bed, and the ease of installation. They recognize real furniture when they see it. They finally commented that the bed must have cost an astronomical sum and had to ask how much I paid for it. When they finished, Heath was impressed with our communication with you using Apple FaceTime and Zach said he had to look up AxelBloom.
Thank you for helping me pick the fabric and the mattress. It is not easy to make this kind of decisions over the phone and the Internet. But so far, I am very happy with what I saw.
Thank you for your support on installation. The guys here were impressed, and I was impressed when you called in the morning to check on progress.
Heaths contact information is :Heath Crabtree, IMSI,(M) 571-283-2606
Zach works for Heath as a contractor. Both of them work in this building every weekday. Feel free to call me if you need me to track Heath down. When I get the bill from him, I will let you know how much he charges me. I have known Heath for 5 years since I moved into this building. I would gladly serve as his professional reference.