After decades of searching for the perfect bed, we have now found it in the Austroflex. This bed is a marvel of engineering, from its intricately designed base with added focused attention on the neck area, to its mattress, constructed with individual segments with varying degrees of firmness,each of which can be replaced if over time a change in firmness is needed, topped with a removable, silky soft and plush, washable cover. Its frame is not only beautiful, but also constructed with such precision that it allows all the requisite movement of the adjustable bed. Overall, this bed, which is as attractive as it is comfortable, represents at last the answer to our long-sought combination of softness of surface with firmness of support, and provides as a bonus the never imagined features of washability and alterability over time.
It is worth noting that we purchased the Austroflex without ever seeing it in person, or touching it, all through internet and telephone exchanges. From our first phone conversation with Yong Lee, we were won over by his professionalism, his availability, his capacity to listen intelligently, his sincere interest in the most minute of our needs relating to a bed, his ability to provide technical specifics, and also by his wit, his charm, and his humanity.
He is an engineer with a gift for the rich narrative, able to render clear even the most complex information through illustrative stories, reaffirming at every turn his absolute conviction in the quality of the product he sells, and in its durability and adaptability over time to suit the ever changing needs of aging.
It has been an honor to get to know Yong throughout this exchange: we have not only acquired the dream bed, but also developed a human rapport that we will always treasure.
Eleanor Dozier & Zulma Iguina
Newfield, New York