Frequently Asked Questions

You can review our FAQs below or email your question and look at a list of downloadable documents here: Customer Questions

1. Do you have any assembly instructions?

   Yes, we have assembly instructions in PDF format:

   You will need Adobe Acrobat Reader to view the files above. Please click here to download the program.

   General bed frame assembly part 1
   General bed frame assembly part 2
   Center beam installation and balancing guide
   Austroflex bed frame assembly
   Casa bed frame: side table assembly part 1
   Casa bed frame: side table assembly part 2
   Stand alone bed base installation instructions
   Wireless remote instructions
   Cable remote instructions
   How to install an electric motor to the bed base
   Austroflex 3-motor installation instructions
   Vitaflex foot & side stopper installation instructions
   Silverstar foot & side stopper installation instructions
   Austroflex foot & side stopper installation instructions
   Austroflex firmness adjusters installation instructions

2. Do you have to use an Axel Bloom bed frame?

   No, you can keep your existing bed frame. Please see our custom design bed center for more information.

3. Do I have to use your mattress?

   No, but it is recommended to use a mattress which is designed to fold. For the electronic adjustable system, we suggest a mattress no thicker than 10 inches.

4. How does your system work?

   We have 3 components: mattress, bed base, frame.

5. What are the various product attributes of Axel Bloom mattresses?

   Click here for a list of the mattress features.

6. What are the differences between your bed bases/suspension systems?

   Each suspension system has been carefully developed to suit a specific need. Please refer to the attached chart to compare the features of all our adjustable suspension systems.

   Suspension System Comparison Chart
   

7. How are your wooden bed frames constructed?

   Our wooden frames are made from solid wood with two layers of 1/8th inch thick veneers (1/8th inch on each side, consisting of two layers of 1/16th inch) with a wood core of Spruce. This inner core is made from alternating wood grain patterns so that it is resistant to expansion from heat or moisture. Typically, the wood is nominally 7/8th to 1 inch. Hence it is a stable structure and does not deform. Click here to view a sample cross section of our bed frame construction.

8. Why is it better?

   1. Active Suspension System designed for superior back support
      1. Axel Bloom mattresses are designed with multiple layers of foam with channels etched on the surface flexing appropriately depending on which part of the body is resting on the mattress.
      2. Axel Bloom's Slat System reinforces mattress support for proper spinal curvature while the body is at rest. The Slat Systems feature a wave-like spring action gently supporting the body at rest and adjusting to body movement throughout the sleep cycle. The more complex slat and pod construction provide both lateral and longitudinal motion support.
   2. Hygienic
      1. Air holes create circulation keeping the mattress fresher while wicking away perspiration.
      2. Quilted mattress cover is designed as a breathable second skin.
      3. Mattress cover can be washed and dried to remove perspiration and dust mites.
   3. Restful sleep
      1. Warm mattress systems keep the heart working increasing blood flow, never allowing the body to fully rest. Axel Bloom mattresses work to stay cool keeping heart rate steady and reducing interrupted sleep.
   4. Ease of maintenance
      1. Mattress cover easily unzips in two parts for machine washing and drying.
      2. High quality foam and robust construction eliminate the need to turn the mattress.
      3. Mattresses are made in two sections making them easy to lift, change sheets and move from room to room or house to house.
      4. Slat Systems are designed so air moves freely and dust particles do not collect making cleaning easy and discouraging the growth of dust mites.
      5. Slat Systems are in two sections so they are light and easy to move.
   5. European Engineering
      1. More than 55 years of design and manufacturing experience.
      2. Made in an advanced factory and assembled by Austrian craftsmen and women.

9. Do you customize?

   Yes, we specialize in custom beds. You can keep your bed frame and have us make you a mattress and bed base to your dimensions. Typically, a custom bed cost about 15% more than our sale prices.

10. What sizes do you offer?

    We have a full list of US and European sizes. For the US: Twin XL 39"x80", Full 56"x80", Queen 60"x80", Eastern King 76” or 78"x80", Cal King 72 “ or 74” X 84 “, all European sizes and also customize any size.

11. What about CAL King?

    We offer two CAL King sizes: 72"x84" and 74"x84"

12. Do you have a warranty?

    Yes, there is a 10 years limited warranty on mattress and 3 years limited warranty on bed bases. Please refer to our Terms & Conditions.

13. Where are your showrooms?

    Our main showroom is located in Los Angeles, California, just north of Wilshire Boulevard, five minutes from the intersection of the 405 Freeway and Wilshire.

    Axel Bloom Beds
    1105 Gayley Avenue
    Los Angeles, CA 90024
    310.209.1307

14. What if a showroom is not located in my area?

    We are very experienced guiding customers on the phone to select their sleep systems. We deliver a substantial number of bed systems outside of California and to international destinations from Los Angeles or from our factory in Austria. If you wish us to advise you, please call us directly at 866.696.8387, email us at customerservice@axelbloom.com, or design your own bed system at me&mybed. You can then submit your custom configuration to us so we can contact you to help you further. You may also submit any questions and download design documents at our questions? section.

15. Why are there so many choices?

    As a bed specialist, we offer a range of choices. Everyone is shaped differently in height and weight distribution. Our body aches are also different and therefore the type of body support should be unique for each person.

16. Which mattress/system is superior?

    We offer many solutions for your special sleep comfort. Depending on your needs, you may purchase a mattress alone or all three bed components: mattress, mattress suspension system and bed frame. This choice of each component will make a difference to your sleep experience. We suggest that you use our sleep configuratior: me&mybed to review your options and review each bed component on our website. Finally, do visit us so we can assist you.

17. Can I return?

    No, we do not offer returns, but we can offer help to understand the pros and cons of each bed component before you make a purchase. We welcome you to come visit our store and try out our beds as many times as you'd like to find one that is suited for you.

18. Can I upholster my own choice of fabric?

    Yes, please provide a sample of your fabric and we will inform you the size of the fabric you would provide our factory to make the bed frame. Normally, there is no additional charge for this service.

19. What if I would like a wood type not offered on the frame style of my choice?

    Yes we can customize that as well at an extra cost. It would still have to be a wood type which we carry for our other bed frames.

20. How do I wash my cover?

    Cold or warm wash and low dry or hang dry.

21. How often can I wash my cover?

    Once a year is normal.